Order
Can I change the method of payment after completion of order?
No. A completed, already paid order cannot be changed.
When will I receive my tickets?
We will notify you by e-mail when payment is received. If you chose Print at Home, the tickets are in your See Tickets account ready for printing. If you chose mail delivery, we will send your tickets in a plain envelope.
Cancellations & Payments deadlines
Cancellations Orders which are already paid cannot be cancelled. Payment deadlines The payment must be executed within the specified deadline, to prevent the order being cancelled. IBAN (payments from abroad): 3 working days Pay@Kiosk: max. 24 ...
Subsequent changes
Tickets already paid are excluded from being exchanged or refunded.
Confirmation email
If an order has been completed correctly, you will receive a confirmation immediately. Additionally, the order will be visible in your See Tickets account. Don't forget to check your spam folder, if you have not received a confirmation. Otherwise, ...
Printout
Please note that Apple Wallet is no longer supported. To store PDF tickets in Wallet, you can use an alternative (freely available in the Apple Store). Tickets can be printed out from your See Tickets account, under "Orders". Please click the icon ...
Transfer to third parties
Non-personalized ticket This ticket is transferable and can be given to a third party. Personalized ticket Only the person mentioned on the ticket gets admission.
No order - amount debited
When an amount is debited on your credit card, Postcard or Twint account, but you do not find a corresponding order in your See Tickets account and have not received any confirmation email, it might be, that the amount has only been authorized, which ...
Loss
Print at Home and Mail Delivery Print at Home tickets can be reprinted at any time from your account until the venue is over. Purchase at an Official Starticket Retailer If you bought your tickets anonymously please contact us here and mention the ...
Ticket displayed as cancelled in the wallet
Please note that Apple Wallet is no longer supported. To store PDF tickets in Wallet, you can use an alternative (freely available in the Apple Store). In rare cases it may happen that the Mobile Tickets are displayed as cancelled in the wallet, but ...
Where are my Tickets?
General Information If an order has been completed correctly, you will immediately receive a confirmation email and the order will be visible in your account. In case you did not receive a confirmation email, please check your spam folder. If you ...