Where are my Tickets?

Where are my Tickets?

General Information

If an order has been completed correctly, you will immediately receive a confirmation email and the order will be visible in your account. In case you did not receive a confirmation email, please check your spam folder. If you can't find the confirmation email or your order in your account, please make sure that the order was not completed through another account (e.g. with the business email address). 

Payment method invoice / e-banking invoice

The payment methods invoice and e-invoice are no longer available after 30.08.2022. You can find more details here.

Payment method credit card / Twint / Postcard

After payment has been made, Print at Home tickets will be deposited in your account immediately or sent by post on the next working day. 

Important: If you see a debit on your credit card / Twint account/ Postcard but cannot find an order, then it is possible that the amount was only authorized. Further information can be found here

Information on Postal Delivery

Once payment has been received, it takes three to five working days for the tickets to arrive at your address. 

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